Service Cancellation:

You may cancel a test request before the sample collection or home visit appointment. Refunds will be processed within [ 5 working days].

Non-Refundable Cases:

Once samples are collected or testing has started, payments are non-refundable.

Service Delays:

If we are unable to provide the service as promised, you are entitled to a full or partial refund depending on the situation.

How to Request a Refund:

Contact us at [support@ezzlab.com] with your order ID and payment details.